Explore Our Services

Expert Laboratory Equipment Servicing
Supporting laboratories with professional maintenance, fault diagnosis, repairs, and calibration services across a wide range of instruments.

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Breakdown Clinics

Service Contracts

Calibration Services

Close-up of scientific equipment with tubes and wires, possibly in a laboratory, illuminated in blue light.

Laboratory Equipment Service & Repair

Laboratory Equipment Servicing & Support
At Pendragon Scientific, we provide expert servicing, maintenance, calibration, and repair solutions for a wide range of laboratory equipment. Whether you need a one-off service visit, emergency breakdown support, or a tailored annual service contract, our experienced engineers are committed to keeping your instruments performing accurately, reliably, and with minimal downtime.

  • UKAS Accredited

    Pendragon Scientific is UKAS accredited to ISO/IEC 17025:2017

    • Temperature calibration of Incubators

    • Dynamic validation of PCR Machines and thermal cyclers

    • Temperature in a centrifuge

    • Rotational speed (Centrifuges)

    • Time (Centrifuges)

    • Carbon Dioxide content in an incubator

  • Repair visits can be part of a service contract or on a one-off basis depending upon your situation. to enquire click here.

  • For additional peace of mind and to help with managing your costs and budgeting we offer a range of service contracts. 

  • Pendragon Scientific offers a comprehensive calibration and validation service. 

  • We offer a “Breakdown Clinic” service for your laboratory.  This is for an agreed time where we can provide advice and service as many small lab equipment items as required. 

  • For additional peace of mind and to help with managing your costs and budgeting we offer a range of service contracts. 

  • If you’re looking for an independent company to support your products or are considering outsourcing your service and maintenance operation, then please get in touch. 

Contract Servicing

Basic Service

Several microscopes are lined up on a lab bench, used for scientific research or education.

One Preventative Maintenance visit in any 12-month period.

The visit will include the inspection and verification of the performance of all electronic and electro-mechanical components to check that they are within the manufacturer’s specifications.

A service report after each annual service.

Parts, labour and travel for the Preventative Maintenance visit.

Labour and travel for unlimited Additional Breakdown visits.

Priority phone and email support, providing the customer with a direct telephone number and E-mail address of the local technical service engineer to ensure prompt support on diagnostic and technical questions.

Parts required for Additional Breakdown visits are not included in the Excalibur contract.

Merlin Service

Laboratory work area with test tubes, vials, and bottles, illuminated by natural light.

One Preventative Maintenance visit in any 12-month period.

The visit will include the inspection and verification of the performance of all electronic and electro-mechanical components to check that they are within the manufacturer’s specifications.

A service report after each annual service.

Parts, labour and travel for the Preventative Maintenance visit.

Priority phone and email support, providing the customer with a direct telephone number and E-mail address of the local technical service engineer to ensure prompt support on diagnostic and technical questions.

Parts, labour and travel for Additional Breakdown visits are not included in the Merlin contract.

Terms and Conditions

  • Break-downs and service calls caused by accidents, negligence or mishandling are not included in any of the above contracts. For example: lid damage from excessive force, screen damage due to incorrect operation.

  • Damage due to natural disasters, example; natural catastrophes, environmental disasters, floods or fire is not covered by any of the above contracts.

  • Contracts are for a minimum of 12 months and are payable at the start of the contract.

  • Prior to the Service Contract coming into effect, a pre-inspection visit might be needed to verify proper equipment operation. If the equipment is found to be in good working order then there will be no charge for the inspection. If a unit or units are not working to standard specifications then a charge may be applied.

  • Once the Service Contract is in place, if, whilst performing a Preventative Service, the service engineer determines that the instrument has a fault or is not operational in any way then approval for the rectification of the fault will be obtained from the customer, and the fault corrected prior to the Preventative Maintenance service being carried out on that piece of equipment. Any parts and labour necessary to rectify the fault will be charged in accordance with the level of service contract in place at the time.

  • For Excalibur and Merlin contracts any necessary parts that are required during an Additional Breakdown visit would be chargeable at a rate consistent with market conditions and availability.